Availability and Contact Methods

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. We are closed on weekends and all U.S. federal holidays.

You can reach us through the following channels:

  • Email: info@otterboox.it.com — We aim to respond within one business day. For order-related inquiries, including your order number helps us assist you faster.
  • Phone: +1 972-369-2622 — Available during the hours listed above. If you call outside these hours, please leave a message and we will return your call on the next business day.
  • Mail: 403 Grey Squirrel Court, Jacksonville, NC 28540, United States — Postal mail may take longer to receive a response compared to email or phone.

What We Can Help With

Our team handles questions about:

  • Order placement and payment
  • Shipment tracking and delivery status
  • Returns and refunds
  • Product information and compatibility
  • Website issues

Response Expectations

We address inquiries in the order they are received. Most emails get a response within one business day. If your question requires investigation involving a carrier or our warehouse team, we will follow up as soon as we have information to share.

Complaints and Feedback

If you are not satisfied with your experience, please let us know. We review all feedback and work to address concerns directly. Escalated matters are reviewed by a senior team member and we will provide a written response within three business days.